Purchase and Refund Policy
Effective Date: June 1, 2024
Thank you for choosing IndSource Inc (“we,” “our,” or “us”). We are committed to providing our clients with high-quality IT consulting and support services. Please review our Purchase and Refund Policy carefully, as it outlines the terms and conditions regarding purchases and refunds for our services.
1. Purchases
1.1 Service Orders
When you purchase any of our services, you will be required to place an order (“Service Order”) through our website or via direct communication with our sales team. By placing a Service Order, you agree to provide accurate and complete information and to comply with the terms and conditions outlined in this policy.
1.2 Payment Terms
All payments for services must be made in full at the time of purchase unless otherwise agreed upon in writing. We accept various forms of payment, including credit cards, bank transfers, and other payment methods as specified at the time of purchase. Payment terms may vary depending on the service package selected and the terms agreed upon in your Service Order.
1.3 Pricing
All prices for our services are listed in U.S. dollars and are subject to change without notice. We reserve the right to adjust pricing at any time, but any changes will not affect Service Orders that have already been placed and confirmed.
2. Refunds
2.1 Eligibility for Refunds
Refunds for services provided by IndSource Inc are generally not available due to the nature of our services, which are tailored to the specific needs of each client. However, we understand that circumstances may arise where a refund is appropriate. Refund requests will be considered on a case-by-case basis and are subject to the following conditions:
- Service Not Rendered: If a service you purchased has not been delivered or commenced, you may be eligible for a full or partial refund.
- Service Dissatisfaction: If you are dissatisfied with the service provided, please contact us to discuss your concerns. We will work with you to resolve the issue and determine if a refund or service credit is warranted.
2.2 Non-Refundable Items
The following items are non-refundable:
- Services that have already been delivered or commenced, including consultations, assessments, and strategy sessions.
- Any fees associated with third-party services or products purchased on your behalf.
- Custom software development, design, or any other service that involves the creation of bespoke solutions tailored to your specifications.
2.3 Refund Process
To request a refund, please contact us at contact@indsourceinc.com with your Service Order details and the reason for your refund request. Our team will review your request and respond within 10 business days. If your refund is approved, it will be processed using the original method of payment within 14 business days.
3. Service Modifications and Cancellations
3.1 Modifications to Services
If you wish to modify a Service Order after it has been placed, please contact us as soon as possible. We will make reasonable efforts to accommodate your request, but modifications may be subject to additional fees and/or changes in the delivery timeline.
3.2 Cancellations
If you wish to cancel a Service Order, please contact us immediately. Cancellations may be subject to cancellation fees, depending on the timing and nature of the service. Services that have already been delivered or commenced are not eligible for cancellation.
4. Contact Information
If you have any questions or concerns about our Purchase and Refund Policy, or if you need assistance with a purchase or refund request, please contact us at:
IndSource Inc
400 COLONY SQ., STE 200
Atlanta, GA 30361
Ph: 866-463-7687
Fax: 800-735-3155
Email: contact@indsourceinc.com